It serves approximately 870,000 homes and non-residential establishments.[1] It also coordinates programs to help residents and business reduce their production of waste.[2]
History
Under Mayor Rob Ford, the City began to look at ways to cut cost on waste management. One solution was for contracting out waste collection services to private contractors.
Beginning in the mid-2012, a new contractor began residential pickup services. GFL Environmental from Pickering, Ontario began to service the city west of Yonge Street and east of Etobicoke.[4] In October 2011, the city nor contractors have indicated if current waste staff will be hired back to work on the two contracts, but in December GFL acquired Turtle Island Recycling[5] and took over the remaining term of the former contract from December 2011 and will be replaced by Miller Waste Systems beginning in 2015.[3]
Facilities
The division manages four collections yards, one maintenance yard, seven transfer stations, six household hazardous waste depots, two organics processing facilities, Green Lane Landfill and 160 former landfills.
Former landfills
There are 160 former dumps located within the former city of Toronto and former Metro Toronto area[6] but most have been redeveloped in the 20th Century:
By the later 20th Century Toronto and previously Metro Toronto have used a number of sites mostly close to the city to handle solid waste collected:
Keele Valley Landfill - former landfill owned and used by Metro Toronto from 1983 (Toronto since 1998 to 2002) to deal with waste from all municipalities that now make up Toronto. Now sits idle until 2028 when re-development can commence.
Collections & Litter Operations provides collection of garbage, blue bin recycling, green bin organics, yard waste, oversized and metal items.
They also provide litter cleaning operations on sidewalks across the city, and service litter receptacles throughout city streets and parks. In addition, they provide services to special events, including the provision of Blue and Green Bins and collection of the materials.
Community Environment Day events are also overseen by Collections & Litter Operations.[1]
Customer Service & Waste Diversion Operations
The Customer Service & Waste Diversion Operations section was established to support the division in its goal of improving customer service and implementing new diversion initiatives.[1]
Transfer Station & Landfill Operations
Transfer Station & Landfill Operations is responsible for managing the performance and maintenance of the City’s network of facilities, including numerous closed landfill sites. The section is also responsible for the upkeep and repairs of an additional four operating and maintenance yards.[1]
Policy, Planning & Outreach
Policy, Planning & Outreach is responsible for monitoring trends in the solid waste industry and advising on policy and planning of new programs, program enhancements and new technologies. It provides technical review and comments on internal and external regulations, legislation, statutes and policies.
The section coordinates research, design and drafting of harmonized programs, policies, eligibility criteria and bylaws to support operations. In addition to working with various orders of government to coordinate new policies and programs and their impacts to residents of Toronto, the section is also responsible for community and stakeholder outreach, working closely with the media to provide messaging on new and upcoming policy/program changes, as well as setting guidelines and policies for health and safety and environmental compliance for the entire division.[1]
Business Services
Business Services manages the division’s financial planning, accounting, procurement, contract management and IT-related functions. It is also responsible for managing Divisional procurement plans and initiatives as well as providing oversight and administration of the division’s contract portfolio including contract life-cycle management and compliance-related activities.
In addition, the section provides internal IT support and is responsible for delivering the divisional IT project portfolio and managing the development, implementation and sustainment of Divisional IT assets and applications.[1]
Infrastructure & Resource Management
Infrastructure & Resource Management is responsible for the division’s physical assets throughout their complete lifecycle, from initial design and construction; to commissioning and start-up; to meeting major maintenance and rehabilitation requirements during the life of the asset; to the eventual retirement and disposal of the asset. In addition, the section is responsible for the management of contracts for processing of recycling, organics, yard waste, mattresses and ceramics from the City’s collection programs as well as the sales of separated recyclables to market. Materials are transferred to various facilities (City-owned and non-City-owned) for processing and sales.[1]